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Rummy Game FAQ's

When does the game starts?

In Points Rummy, the game would start when 2 players join the game table.

How to withdraw from the game table?

A player can withdraw from the game at any time after a deal is completed and join back again before the next deal starts.

To withdraw from the Points Rummy click on leave table towards at the top right corner of the game table.

Can I join the game when it is in progress?

Yes, in Points Rummy you can join the game at any time. However, if you join a table when a particular deal is in progress then you will have to wait till the on-going deal is completed i.e. you will be a part of the next deal only once the on-going deal is completed.

How to withdraw from the game table?

You would not be able to withdraw from the Pool Rummy game once it is started.

Is there any limit to the number of withdrawals I can make on Silkrummy.com?

No there is no limit to the number of withdrawals you can make on Silkrummy.com. However, the first 3 withdrawal requests per week are processed free of charge on Silkrummy and any subsequent withdrawal request per week will attract a processing fee of INR 50 or 1 % of the withdrawal amount, whichever is higher. The limit will reset at the beginning of every week on Sunday.

Please note that this limit is applicable only on Approved and processed Withdrawals and does not apply to Withdrawal requests that you have cancelled.

Please note that all Deposits and Withdrawals are subject to our Terms and Conditions. Please click here to visit our Terms and Conditions section.

How do I play rummy on SilkRummy.com?

It's simple. You just need to create an account at SilkRummy.com by entering a unique username and password, and your email address. Once your account is created, you can enjoy our rummy games online at any time. Click here to create an account.

How do I create an account?

You can create an account at SilkRummy.com for free. You just need to enter a unique username and password, and your email address.

How can I update my account information?

Here are the steps to edit your account details:

Step 1: Log into your SilkRummy account on a laptop or desktop.

Step 2: Go to "My account"? "My profile”? "Player information".

Can I have more than one SilkRummy account?

Your registration with SilkRummy and the use of SilkRummy services are restricted to a single account. You are prohibited from creating multiple accounts or using multiple user IDs to sign up for SilkRummy.

I do not remember my password. That I have to do?

Do not worry. Click on "Forgot Password" to below the "Login" button to reset your password. Enter your username or email address and you will receive an email at your registered email address with instructions on how to change your password.

How can I change my password?

Login to your SilkRummy account and click on "ACCOUNT"? "My profile"? "Change the password." Enter your current password and new password and click "Save".

I can't play rummy. How can I learn to play rummy?

Rummy is one of the most popular picks and discard card games and is easy to learn. Click on how to play rummy game and learn the game in quick and easy steps.

What is the difference between rummy practice games and cash games?

You can play both practice games and cash games at SilkRummy.com. To play the practice games, you do not need to deposit money; you can play with free practice chips. But to play Cash Games, you have to deposit money. At Rummy Cash Games, you can compete with cash rummy players from across the country at any time and win big.

How much welcome bonus do I get?

You can get up to Rs. 5050 as a welcome bonus on your first deposit / additional cash.

Can I play rummy online without cash?

You can log in and play rummy practice games for free on our website or app until you feel ready for a rummy game or tournament.

Is my money safe on your website?

Absolutely! SilkRummy is an SSL secured platform that ensures that your money, data and identity are absolutely safe and secure.

Do you have a customer service team?

Yes, The SilkRummy support team is available 24/7 to give you the best RummyTM experience. Connect with our customer support team from your registered email ID at support@silkrummy.com and share your concern or issue. Our representative will contact you with a solution shortly.

When do I get the money earned in my account / wallet?

  1. Make sure your KYC is complete.
  2. Online transfers are processed every day except the second and fourth Saturdays, Sundays and RBI holidays. The withdrawal amount will be credited to your account within 1-3 business days after making the withdrawal request.
  3. You will need to provide your bank account number, the IFSC code of your bank branch and the name of the bank account holder so that we can process your withdrawal using the online transfer function. You only need to provide the required details once. The information will be filled in automatically for future withdrawals.

How many money games can I play every day?

There is not limit. You can play as many cash rummy games as you want.

Is my money safe on your website?

Absolutely! SilkRummy offers multiple payment options that help simplify the process of adding cash to your accounts (via credit, debit, or net banking). All your transactions are obtained securely by SSL Security with different payment gateways integrated to guarantee fast transactions.

My deposit attempt failed, but the amount has been deducted from my bank account?

If the amount has been debited from your bank account and the transaction failed, the bank will refund it within 7-10 business days. Rest assured that your money is safe in the bank.

How much money can I earn per referral?

You will get a total of Rs. 1000 per paid referral that you bring to Silkrummy. This money will be credited to you in parts according to the following list https://www.silkrummy.com/rummy-promotions/refer-a-friend

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