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Home / Rummy FAQ's

Rummy FAQs

  • How do I register myself at SilkRummy.com?

  • The registration process is very simple. You just have to give your personal details, as per the signup form, and after completing your registration process, you will get a verification code in your mail inbox, which you have to verify.

  • I did not get my verification number in the mailbox and am unable to play the game. What do I do?

  • Of course you are able to play, but confirming your verification ID is one step ahead for your own safety and security. If you are not able to find your verification number in your inbox, please check your spam folder. If you have not received your verification code in your spam folder as well, please drop us a mail at support@silkrummy.com and we will get back to you within two working days.

  • How do I register myself at SilkRummy.com?

  • The registration process is very simple. You just have to give your personal details, as per the signup form, and after completing your registration process, you will get a verification code in your mail inbox, which you have to verify.

  • What is the need of Email ID and password?

  • Your Email ID is your unique identification, since it’s a social online gaming site; and the password ensures your security,do that no one else can play through your account. It is advisable to change your Password once every 30 days to prevent any unauthorized logins to your account.

  • What is the use of Phone Number?

  • Phone number is required in order for us to know you and to establish an important form of communication of issues which we might consider relevant and important for you. All players are requested to input their valid and active phone numbers only.

  • What if I forget my password?

  • If you have forgotten your password, please click on the “Forgot Password” link on the Login Form. Immediately a system generated Email will be sent to your registered mail account, through which you may choose to reset your Password.

  • Is playing Online Rummy legal in India?

  • Absolutely, it is legal in India. Except in states like Odisha and Assam, it is legal in all over India. Please check our Legalities section for more information on the same.

  • How do I start playing Rummy?

  • After signing in to your SilkRummy.com Account, you can check the links in our site, “How to play”, to find more information about the rules and instructions to play Rummy. Online Rummy is an extension of your Offline Rummy format with a more convenient and intelligence design.

  • What are Fun Games, Cash Games, and Tourneys?

  • Fun Games are games where you don’t need any cash to play the game; you can easily play the game with your fun chips.

    Cash Games are online rummy games, in which you have to pay an entry fee to join a game, whether it is a pool game or a point game.

  • If I have raised a ticket (made a complaint), by writing in to your website, when shall I expect a reply?

  • We try our best to answer all tickets as soon as possible. The reply can take anywhere between a couple of hours to 2 working days. If you do not receive a reply from our end by the end of two working days, please write in to us at support@silkrummy.com

  • How shall I edit my Profile in SilkRummy.com?

  • Editing your profile is very simple. After signing in to your account, please click on the “profile” tab in the Lobby - a box appears in the same page, where you would get an option “Update Profile” at the bottom of the box, by clicking that, you shall be taken to another page, where you can edit your profile, except your name. You can also upload a picture, or any other avatar picture and after editing save that by clicking on “save” at the right hand bottom of your page.

  • If my fun chips get finished, what shall I do?

  • You can refill your account by buying fun chips. You can buy fun chips by clicking on the green icon next to the fun chips statement in your my Account section. For further assistance, click on the link “Fun Cash

  • How do I deposit Cash?

  • For deposit of cash we have 4 options, you can either deposit by debit card, or by credit card, or by net banking, or PayU option.

  • How do I withdraw Cash?

  • Withdrawing Cash in Silkrummy is simpler than ever. You can choose to withdraw your Real Chips Account balance at any time through either Online Banking or through a Cheque. (Terms and Conditions Apply)

    In Online Banking, you just have to select the amount that you wish to withdraw, and provide your account number, IFSC code and Bank Name; and within 2 working days your withdrawn cash will be credited to your bank account.

    You can also choose to withdraw your money by cheque. Just provide the account payee name, address for mail of cheque, city, state, country, and pin-code, and within 3-5 working days, the cheque will be sent to you at your Address.

  • If I choose Pay by cash option, in how many days, shall they deposit the money, and can I avail this privilege in case of withdrawal also?

  • Our third party payment partner executive will contact you within two working days for Cash pick up from the address mentioned by you. As soon as the money is picked up from your address, the same will be updated in your Account balance as soon as the Collection executive updates the status of the transaction in his handheld device. Withdrawal by Cash option is not available at Silkrummy.com.

  • Is there a limit on how much can I deposit or with draw?

  • SilkRummy.com puts a limit on the amount of money you can deposit or withdraw in a single transaction. Please see our Responsible Gaming section for more details related to transaction limits.

  • What is meant by Welcome Bonus?

  • Through welcome bonus, we give our users an opportunity to earn money as they play. Silkrummy.com provides this Bonus for 1st depositors only, up to Rs1000/- as bonus. For example: If you deposit cash of Rs 200/- in your first deposit transaction, then you can get a bonus of Rs200/-, if you deposit Rs1000/-, then you will be getting a bonus of Rs 1000/-, up to a maximum of Rs 1000 only. For more details on available Bonus Codes, please visit our Bonus and Offers Section.

  • What are the other Bonuses, which I can avail?

  • Silkrummy.com, from time to time, introduces Bonus offers for its patrons to reward their continued loyalty and support to Silkrummy. You can find a list of the available Bonus Codes and their related Terms and Conditions in our Bonus and Offers Section.

  • How is the Bonus released in Silkrummy.com?

  • After depositing the cash in your Account and successfully applying the Bonus code, the eligible Bonus amount in your account is released as you play. The more you play, the more Bonus is released into your Account, subject to the Eligible Bonus Amount. For further assistance, you can check the link “Offers

  • If I face a problem in the game play or any other issue related to SilkRummy.com, what shall I do?

  • We are available 24/7 in your support. If you face any issues related to our site or game play, then you can raise a ticket (make a complaint), by clicking on the link “24/7 support”, and we will revert back within one working day.

  • How do you shuffle the cards while playing?

  • At Silkrummy.com, we pledge ourselves to the integrity of Game play and in this endeavour,, we have developed an absolutely random shuffling algorithm, certified by iTech Labs, Australia an IEC/ISO 17025 accredited testing laboratory. For further assistance check the link “Safety and Security”.

  • Will there be any TDS deduction at the time of withdrawal of the money?

  • Yes, TDS as per applicable laws is applied on withdrawals greater than Rs 10,000.